Fine Wine House in Upland, CA Closed now

Reviews about Fine Wine House

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  June 10, 2020, by Leora Azoulay
  These guys have a lot to learn about customer retention. I ordered 6 bottle of wine on Dec 21st so that I would have it for NYE party. I called a week later and was told that it would ship soon. An attempted delivery was made on Dec 28th but I had no knowledge of it (no email was received) and I had to call their shippers (Golden State Overnight) to try and re-schedule. They told me it would be re-delivered on Dec 31st between 8am and 4pm. I stayed home all day. Nevere got the wine. After hours of being put on hold and lied to by GSO I finally was told that they damaged the package and sent it back to the shipper (Fine wine house). Fine wine house is willing to re-send me the bottles if I pay for them in full and will credit me for $15 shipping charges. Sorry, but when you ruin somebody's New Year's Eve, a little bit more than free shipping would have been more appropriate. Just lost my future business !